Listening Lab

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Vancouver, BC Canada
Event Category
On Demand Workshop

How adding listening to the design process sparks innovation.  


In your work as marketing leaders, you are often the ones building what’s new: new campaigns, new looks, new systems. And the key ingredient to leading “newness” is listening. Not listening as we may know it—the kind that is active, polite, and conversational—but listening as a formal step in a design process. This kind of listening (framed by a brief, pursuing a specific user, with a goal in mind) can change the game for our pursuits of newness. This kind of listening has many tools, but few teachers.

That’s where the Listening Lab comes in. It’s a unique, interactive, hands-on learning environment to try new tools and approaches to our research, interviews, and input-gathering. We invite you to dip into Domain7’s toolkit of design research (customized for marketing leaders) and learn alongside your peers.


This workshop is designed for creative and marketing leaders and marketing teams who are looking for new ways to up their newness game and incorporate listening into the design process.

What you’ll learn

  • Practical methods that can change how you go about your newness-pursuing efforts
  • How to reframe a marketing problem to see it from your customer’s viewpoint
  • Lo-fi approaches to customer listening and user research
  • Patterns for synthesizing insights into opportunities

Interested in scheduling this workshop?

This event is served up fresh and on demand. Fill out the form below and let us know when you’d like to get started.

  • Date Format: MM slash DD slash YYYY
Kevan Gilbert
Kevan Gilbert

Domain7 , Director, Engagement Strategy

Kevan helps clients discover new possibilities in technology, culture and design through facilitation and strategy work with Domain7. In his workshops, he excels at engaging people in problem solving and builds learning through unique approaches like intentional improvisation and game framing. Kevan works remotely from his family’s farm in Kelowna, BC, and travels regularly for speaking and consulting engagements.
Your Place or Ours
Vancouver, BC Canada
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